photo of the outside of the West Suburban office building

About Us

We Are An Independent Insurance Agency

At West Suburban, we don't work for an insurance company; we work for you. That means that we are right there, by your side, when you have a loss and follow through to see that you get fair, prompt payment. West Suburban is associated with other agencies as well to give you access to more top-rated insurance carriers and more products. We place your policy with the company offering the best coverage at a competitive price. 

The Services You can Expect

  • A complete analysis of your insurance needs.
  • We design a responsible protection program for you.
  • We select the company or companies best suited to your situation
  • We present you with a competitively priced proposal
  • We move quickly to get fair, prompt settlement of your claims.
  • We periodically review the adequacy of your insurance program.
  • We look for ways to save you money.

Our Principles

  • We believe that honesty and integrity are the foundation of all business contacts. We strive to render the same service to our customers, which in the same circumstances, we would apply to ourselves.
  • We believe that the customer’s needs come first and that communication is the key to customer satisfaction. All phone calls will be returned within 24 hours.
  • We believe that our clients benefit from a long and continuous relationship with us and that our level of superior service strengthens that relationship.
  • We believe that continuing education is critical to supplying our customers with accurate and timely advice and require all employees to participate in classes or seminars on an annual basis.
  • We look forward to serving your insurance needs and/or answering any questions you might have.

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How Are We Doing?
It is our goal to offer you the customer service you deserve every day. Please take the time to let us know if we are meeting all your needs. Thanks in advance for helping us improve.